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RE: Internal Emails not arriving in Queues

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Hi David,

when this option is not marked and an e-mail is sent from a CRM user as tracked to another CRM user, the recipient will see this as tracked only for a short period and then tracking will be removed, as we are not tracking the incoming e-mail.

Having this checked will create two separate e-mail activities. One owned by the sender for the sent e-mail and another for the received e-mail that is owned by the recipient.

please refer blow blogs for more information on CRM email tracking

community.dynamics.com/.../crm-email-tracking-part-1.aspx

community.dynamics.com/.../crm-e-mail-tracking-part-2.aspx


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