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Using Workflow To Cancel A Case At Anytime

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Hi.  I have built workflow to automate the processing of a case in CRM 2011 On Premise.

I have a field called Case Status which gets updated as the case progresses.  One of the Case Status values is "Cancelled".  I want workflow to cancel the case no matter where it is the resolving of the case if this value is updated to "Cancelled".

I could put a "If statement" before every place the workflow is doing any updating but I wanted to know if there is an easier way.

Any ideas?

Thanks.


Rick Bellefond
RB Data Services
www.rbdata.com

 

 


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