We had an Event recently, and we want to update all the Attendees' Contact Records (Communications section) with an Appointment to show that they did actually attend (and weren't just invited).
We tried to Distribute a Campaign Activity, but all the Appointments are just sitting in the 'Appointments Created' section of the Campaign Activity with a status of 'Scheduled'. If I open one of these and choose either 'Mark Complete' or 'Close Appointment', nothing happens, ie, the Activity is not added to the Contact's Communications.
Is this a bug or problem with our installation? If not, what's the point of distributing an Activity if it doesn't update the Contacts' Records?
PS: We obviously don't want to Email these Appointments to the Attendees as this is an Event in the past. If this isn't the right way to update Contact Records, is there another way?
Many thanks for any help or advice.
Regards
Brian