Hello,
I wonder whether it is possible to migrate all data from SugarCRM to Microsoft Dynamics CRM 2011. Since it turns out that I can export Accounts, Contacts and some other stuff from Sugar into e.g. CSV, this might be ok for import to Dynamics CRM. But a lot of other items arround account history like calls, emails, notes etc... cannot easily be exported from Sugar. Therefore it looks like there is a need to directly connect to the SugarCRM database instead (in my case MySQL) in order to query, map and import the content.
I am not an expert at all to CRM, but from what I surfed arround I figured out that in earlier versions of Dynamics CRM there was a Data Migration Manager which was able to connect to a database. But the new v2011 just has an improved Migration Wizard social.microsoft.com/.../8c9f3525-e543-497d-bed5-7a598a522ac2 which seems to expect source files like CSV.
Long story short, is there any known and officially supported solution for a save import of all data from Sugar CRM to Microsoft Dynamics CRM 2011? I stumbeled over a software called scribe (www.scribesoft.com/Insight) which claim that they can get this job done... Has anyone any information what's the easiest way to migrate data from Sugar (or any other CRM System) to Dynamics CRM without loosing mainly account/contact history?
Regards, Dieter