Gustaf,
Thank you for the response. I don't have a baseline for the w3wp process. Right this second it's running about 400,000k. I don't have another CRM server to compare to but if I compare to other web front end servers, like my SharePoint box, that seems to be about right. Of course, this is after the error and subsequent restart of IIS this morning. I will set an alert on it for monitoring. In a smallish environment, I have a 20 user license, what would you describe as "a lot of memory"?