Device Failed Enumeration on Anywhere USB 5M

I recently purchased a 5-port AnywhereUSB and when I connect a Verifone MX800 family POS payment terminal I see DeviceFailedEnumeration in the status in the Remote USB Hub Viewer.

The only that shows up in Device Manager is an "Unknown Device" under "Universal Serial Bus Controllers". However, when I look at the properties of this device the Physical Device Object name has a vendor ID of 1608 which is not the Vid of the Verifone so I'm assuming this is for the USB hub itself.

I should also mention that when connected properly, this device shows up as a COM port in Windows and I have a feeling that this behaviour may have something to do with the problem.

I am testing this on a Windows 7 x86 workstation
Hub firmware: v1.38.1013
Hardware: Rev A - G2

Any suggestions on what to do next?