Quantcast
Channel: Microsoft Dynamics CRM Forum - Recent Threads
Viewing all articles
Browse latest Browse all 87499

RE: Project vs a Case

$
0
0

Cases are generally used to track and manage any issues with your products and services reported by your clients, vendors, users etc. This module is often used by Customer Support. If a case is logged and there is a defect with your service (ie: if you sell software and there is a bug in the system), then a bug can be created which is linked to this case.

Projects are generally used to manage projects within your organization. They can be linked to Contacts, Users, Opportunities, or Cases.


Viewing all articles
Browse latest Browse all 87499

Trending Articles