Are the emails being read
My marketing department has asked me whether or not CRM has the facility to let you know if an email has actually been read.We clearly have the option to see who has received it and if there were any...
View ArticleCRM 2011 UR12 error
Hi everyone.I am facing a strange problem with the update rollup 12 of CRM 2011. The install process runs without error and the organizations are updated.When I connect to my server, I can browse the...
View ArticleRE: CRM 2011 UR12 error
I am not sure if the error message you can see into the event viewer of the CRM server is related to this issue. can you Turn on the Traces using the CRM 2011 Diag tool>reproduce the issue and share...
View ArticleRE: W3WP SPIKES , 70% of CPU in CRM Server
Hi Jen,Did you get a chance to test the above steps I suggested to you.. Thanks,Mohammad
View ArticleDR for CRM Dynamics 2011
Hi All, We have a CRM Dynamics 2011 server in our production environment that connects to a SQL database on an instance on our SQL cluster. We would like to have standby-DR for this. Any idea on how we...
View ArticleRE: DR for CRM Dynamics 2011
Hi, Thank you for contacting MS. Please mark this Thread as answered for the suggestions posted above by others.Thanks,Mohammad
View ArticleRE: CRM To Jira?
Not sure there are any pre-built connectors. You have may to use the CRM SDK to connect to the available Jira APIs with a custom written application.
View ArticleCRM To Jira?
Hello,Is there a way to interlink CRM to Jira so that we can use CRM to interface with our clients and then escalate to Jira (our engineers) while transferring over the information from CRM to...
View ArticleDynamics Connector Mapping
Not sure if this is the right forum. I'm working with the Microsoft Connector for Dynamics. I'm wanting to connect two CRM Organizations. Is there a way to quickly map all attributes of a source...
View ArticleRE: Dynamics Connector Mapping
You might also look at using the Microsoft Dynamics CRM 2011 Instance Adapter
View ArticleRE: CRM 2011 Online Trial
I have had a few clients who have contacted customer service to request an additional months extension. Most of the time the answer is yes
View ArticleRE: CRM 2011 Online Trial
Actually, I already have a subscription going for my production instance. What I am trying to do is to use my login and sign up for another separate 30 - trial instance to do some testing so I won't...
View ArticleCRM 2011 Online Trial
Hello,I have signed up for a CRM 2011 Online. I am attempting to sign up for another 30-day trial instance so I can do some testing. Is this possible to do?
View ArticleRE: CRM 2011 Online Trial
So you have an active CRM instance using your LiveID, as opposed to the current Office 365 sign in method? If so, you could previously create multiple instances for the same live id.MS has moved to...
View ArticleRE: Unable to set regarding field in emails with certain Security Roles
Hi - I cannot find any setting within the Security Roles system that relates to Emails - other than Email Templates!Also - I've had to create a new account as I have been unable to get back to reply...
View ArticleCreate Report: Cases Created/% Escalated
Hello, Can someone please help me with how I'd create a particular report I need for my organization?I am looking to make a report that shows a 6 month trend graph of:1) Total # of Cases Created Per...
View ArticleRE: Create Report: Cases Created/% Escalated
Depending on your specific requirements, you may be able to build the report you are looking for using the built in Reporting Wizard. You can find this by creating a new report from the Workplace ->...
View ArticleRE: Project vs a Case
Cases are generally used to track and manage any issues with your products and services reported by your clients, vendors, users etc. This module is often used by Customer Support. If a case is logged...
View ArticleRE: Project vs a Case
To undersatnd CRM Projects you can also refer to this link please:www.crmsoftwareblog.com/.../using-microsoft-dynamics-crm-for-project-management
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