Hi
I have a weird problem with Dynamics crm 2011 and outlook. When a task,phone call or a letter is created in CRM and then syncronized with outlook, it shows as a task in outllook. Then if you set the task as canceled in CRM it first shows the status as canceled which is correct. But then after another syncronization with outlook, the task dissapears from the task list in outlook which is correct but if you go back to the original task, phone call or letter in CRM, i find that the status has changed from canceled to completed and i find myself unable to differentiate betwee tasks,phone calls or letters that have been completed from the ones that have been canceled and i am forced to delete the canceled ones to be able to generate accurate reporting.
Any idea why this is happening? is it a bug or am expected behaviour?
any help is appreciated.
Thank you