I am trying to create a case when somebody emails our help desk. Created a workflow to do it. I am unable to figure how to set the customer field. If I give a default it is working fine but I need to set the customer field from the email. CRM is creating a contact if it doesn't recognize the email.
I found email to case c360.com in this forum and I tried to contact them couple of times but there is no response. Let me know if there is a plug in or any other third party solution to solve this.